HomeProducts & Servicesatom IVR (Voice Based Payments)FAQ

FAQ

+ What systems do I need if I wish to opt for IVR services? One You needs to have an EPBX facility. + Can IVR Service be integrated with my CRM / ERP systems? Yes + Do I need to share the user name and password of my call center agents? No + Does atom provide me with any sort of reports as an EOD activity? Yes atom provides every merchant with a web interface which displays the transactions on a real time basis; you can download the reports in multiple formats such as Xls, CSV, text etc. + Can I get these reports customized to suit my requirements? Yes these reports can be customized to suit your requirements. + Can I accept payments through IVR systems if I am making an outgoing call to the customers or is it restricted to just incoming calls ? Yes you can accept payments in both modes - Incoming call as well as outgoing call. + Will my call center agent be dialing your 8 digit number every time for seeking authorization? No, the EPBX can be configured to dial a 8 digit on dialing a Hot number of 2 / 3 / 4 digits depending upon the EPBX + Can I customize the voice prompts or will the prompts be generalized in nature? Yes you can customize the voice prompts to suit your requirements + What will be the call charges for the outgoing call which I make to atom for seeking authorization? If you are dialing in from Mumbai, then local call charges will apply, if you are calling from any other city respective telecom charges will apply. + Will you be providing me with hunting numbers when I dial- in for seeking authorization? Yes + Can I continue using my present payment gateway? Yes, but we would request you to ask your bank to issue separate MID for IVR payments so that your reconciliation is smooth. Also it has to be a MOTO MID. + Will these telephonic transactions be different form POS / Payment gateway transactions? These transactions are termed as MOTO transactions and are the same as Payment Gateway transactions. + How does Paybuzz address my data security concerns? During the call the customer punches his card details on his phone and does not provide the details to any person, also Paybuzz is the First IVR solution provider which has been certified by Master Card and Visa to process Credit Card transactions. (PCI DSS certified) + Can you provide me with a completely In-house Solution? Yes depending upon your business requirements we can provide an In house solution to you so that your Outgoing call costs can be saved. + Can any CC be used for making payments? Yes, you can make payments from any CC + How will the data be exchanged between Merchant and Atom backbends? Through web services on HTTPS channel + Will the Merchant be uploaded on a real time basis? Yes + How many simultaneous calls can be made by the IVR? Out going calls depend on the PRI lines. Single PRI lines can do 30calls concurrently. + Will the card details be stored anywhere? Is the system secured? No, The card details are not store in any location and the system is really secured. + Can IVR accept payments from landline/mobile? Yes, IVR can accept payments from any landline/mobile. + Who authorizes the transaction? The bank or atom? Bank + What happens if customer enters a invalid/wrong/expiry card number? It will be sent to the bank, who will check the credential and return back the authorization status. + Will the money directly come to Merchant a/c? Yes, money will come directly to Merchant a/c.