Payment Operations Manager

Experience: 5-10 years

Job Description

Roles and Responsibilities
  • Responsible for monitoring and continuous improvement of the Payment Operations activities to keep and improve its accuracy and readiness as well as professional reporting as per fact-based analysis
  • Drive monitoring and improvement process with a complete understanding of Payment Operations process eg onboarding merchants, overseeing payouts, fraud detection, etc.
  • Proficient in the Payment Operation process and ability to implement the market best practice in the company
  • Organise the current situation with documents and find a room to improve, continuously
  • Make an internal suggestion for continuous improvement activity with a basic analytical skill to enable data-driven decision making
  • Propose a solution with hypothetical thinking skill as per fact collected when senior decision making is required
  • Prioritise action items as per each impact and efficiency as per fact collected
  • Report issues and solutions to senior managers in a timely and professional manner
  • Communicate with internal/external stakeholders regularly to improve stability and customer satisfaction as regards total service quality
  • Lead conflict management among stakeholders including End-users, Merchants, Banks, Vendors, internal team members
Desired Candidate Profile

1 . Basic qualifications
  • BE/BTech/ME/MTech in Computer Science/ Electronics/ Communication from a reputed institute
  • Good at project management, in particular, Quality Management, Timeline Management, and Monitoring & Control Process
  • Excellent at professional documentation/visualisation with MS Word, PowerPoint, and any preferable tools
  • Proficient in Framework thinking, eg MECE, Pyramid Structure
  • Proficient in fact-based hypothesis thinking as well as impact analysis
  • Proficient in Root Cause Analysis methodologies eg 5 Why Analysis, Fishbone Analysis
  • At least 3 years of experience in a consulting firm or project management experience in the payment industry
  • Communication Skill: Must be polite with a clear statement; proficient in written communication as well as verbal communication
  • Soft Skill: Must be a good team player, fact-based issue solver, and good leader driving a project with ownership

2 . Preferred qualifications
  • Experience in Business Process Reengineering or Process Automation
  • Project Management Professional or equivalent eg PRINCE2
  • ITIL Foundation or above
  • Master of Business Administration

3 . Leadership responsibilities: Required
4 . Project management / coordination: Required
5 . Strategic role elements: Yes
6 . Any specific expectation from the job role: N/A
7. Travel readiness: N/A

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