A secure, reliable and convenient payment solution, atom IVR, facilitates automated acceptance of payments through credit and debit cards 24*7. Eliminating the ‘customer care executive’s’ participation in the process of undergoing a transaction, atom IVR makes it possible to carry out payments seamlessly over the phone by disposing of the fear of revealing crucial credit or debit card data.
atom IVR’s services are employed far and wide. It enables transactions over the phone for airline tickets, movie tickets, leisure tours, day to day shopping, magazine subscription, car servicing home delivery and others.
The evergreen IVR or Interactive Voice Response system is extensively being used to accept and make payments over the phone, as providing debit and credit card details with DTMF is easy and can be done on the go without a computer or an internet connection.
In case the card details are not stored by the payment gateway, the details must be entered making use of DTMF while processing the transaction.
Almost all IVR payment gateways utilize outbound dialer in order to process the transaction.
As soon as a customer makes a purchase, atom IVR makes an outbound call on the registered phone number, declares the purchase details and requires the customer to press a key to confirm. Once the purchase is confirmed, the customer is asked to punch in the correct PIN, therefore completing the transaction by charging the debit or credit card.
atom caters its merchants by providing them with the option of both Inbound and Outbound IVR solution, which can be deployed by them. Being a versatile system, atom IVR allows merchants to configure their own call flow, as per their requirements.
Inbound Call flow systems are used to de-humanize the process of calling-answering and allow you to conduct extremely complex transactions such as accepting outstanding bill payments. Inbound Calls refer to the process where the customer initiates the process of calling, with the intention of reaching out to a merchant.
atom’s Inbound IVR systems enable processing of any debit or credit card transactions over the phone and can therefore operate 24*7.
atom provides you four ways to handle payments when it comes to Inbound IVR call. This includes,
Outbound IVR or Call flow allows merchants to have their systems initiate the call process towards the customers for services like payment received alerts or an outstanding payment reminder. Payment reminders or the collection calls are generally placed over an extremely intelligent automated system that can monitor whether the calls are answered or unanswered.
atom’s Outbound IVR Call flow allows you to make payment through two modes. This includes,
IVR payments can offer greater security and convenience — both for your business and your customers. Our IVR service is a fully secured, impregnable solution which is ‘PCI DSS version 3.2’ certified. With PCI DSS security certification atom ensures that its customer’s invaluable account information is invariably protected. atom IVR also provides validation and authorization on real-time basis.
Being an accomplished and all-round system, atom IVR allows merchants to configure the call-flow that caters to their requirements
Unlike the customer support department that might not be available in the odd hours of the day, IVR provides your customers the leisure of getting assisted whenever they want, eliminating the issue of time constraints
atom IVR provides a customer the option of making payment with any debit or credit card.
Challan is a payment mode to make online transactions and then paying for it offline at a branch. Customer can make payment at any Bank Branch pan India saving time and money.
Establishing an IVR doesn’t cost a fortune. The developmental cost of an IVR system is highly economical.
atom’s web based transactional tool allows a merchant to monitor transactions happening on the IVR platform on a real-time basis.
atom IVR makes sure that the card information given out during the processing of a transaction is encrypted and sent to the base station ensuring complete data protection
IVR systems are well known to provide direct, definite and thorough customer service. IVR are not only informative but time efficient also
Done correctly, IVR payments can offer greater security and convenience both for your business and your customers.
atom technologies offer PCI-compliant IVR payment solutions that leverage the latest security features (including tokenization and encryption). If you're interested in incorporating IVR technology into your payment infrastructure.