atom assures a sincere and transparent approach to all its customers.
The policy aims at offering optimum support in case of any customer grievances or complaints
We understand that customer grievances can happen due to multiple reasons. It can be because of the gap between the promised service levels and the service levels offered and due to the genuine technical or communicative errors in the system. Users are informed about the channels to escalate their complaints, concerns and grievances within atom and their rights if they are not satisfied with the resolution of their complaints.
POS and mGalla Queries
IPG Customer Care
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FT Tower, CTS. 256 & 257,
Suren Road, Chakala, Andheri East,
Mumbai – 400 093, India