We care for you

atom assures a sincere and transparent approach to all its customers.
The policy aims at offering optimum support in case of any customer grievances or complaints

atom's policy on grievance redressal

We understand that customer grievances can happen due to multiple reasons. It can be because of the gap between the promised service levels and the service levels offered and due to the genuine technical or communicative errors in the system. Users are informed about the channels to escalate their complaints, concerns and grievances within atom and their rights if they are not satisfied with the resolution of their complaints.

  • Concerns raised by users are dealt with courtesy in a timely manner.
  • We constantly endeavour to give and uphold the best of the services we can offer.
  • We take care of all complaints efficiently and fairly.
  • All employees at atom works in good faith and without prejudice to the interests of the users

Customer Support Details

helpdesk@atomtech.in

POS and mGalla Queries

1860 233 4959

IPG Customer Care

+91 22 6686 4095

Grievance Redressal

Jaswinder Randhawa
Customer Grievance Officer

grievanceredressal@atomtech.in

FT Tower, CTS. 256 & 257,

Suren Road, Chakala, Andheri East,

Mumbai – 400 093, India

Frequently Asked Questions